Last updated January 28, 2024
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://mycustomphone.com/terms-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for most purchases and is only available in South Florida. If your order cannot be picked up we will contact you to coordinate delivery. Pickups are available Monday - Friday from 10AM-5PM and Saturday from 10AM-3PM.
Free Shipping
We offer free standard shipping on orders over $50.
Standard Shipping Fees (3-4 business days)
| up to 8 oz | $5.99 |
| up to 1 lb | $9.99 |
| over 1 lb | $14.99 |
Express Shipping Fees (1-2 business days)
| up to 8 oz | 14.99 |
| up to 1 lb | 24.99 |
| over 1 lb | 34.99 |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
Once your order is packaged and ready to be shipped we will email you a tracking number you can use to keep track of your delivery.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping at this time.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://mycustomphone.com/returns/.
NEED HELP?
Contact us for questions related to this shipping policy.